All items are guaranteed for life if damage occurs through the fault of our craftsmanship. We ask that you ship the item back to me for repair and we will do so free of charge. You must cover the shipping costs.
Items are not guaranteed where:
a) the item is damaged through carelessness (ie. putting your wallet in a washing machine, etc)
b) the item is stolen or lost.
Every product that leaves our workshop should exceed your expectations. We take pride in our work; and if you are not happy with your order for any reason, we'll make things right.
The return process is simple: if you receive the item and decide you don't like it within 30 days, you can send it back. Just email: email@example.com and we'll create a return label for you. Once we get your package, we will issue a full refund (minus shipping).
Please note the following:
We ship all over the world using Canada Post and USPS. Please note that not all shipping methods within Canada and International destinations include tracking and insurance. Upon choosing shipping without tracking, you are taking the responsibility for lost goods. Orange Bridge Supply will not replace or refund items sent without tracking that are lost or damaged in the mail. Without a tracking number we cannot file a claim with our mail system.
Since these products are made to order, delivery times can vary. Please see the shipping page for more information.
Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Finally, this is a handmade piece; expect minor imperfections - this is what makes your product so special.
Please see our shipping page for more information.
Our Horween and Bridle leathers do not require initial treatment. All our leathers should be conditioned every 6-12 months with a Saddle Soap or Neatsfoot Oil.
At this time we are only offering personalization (initials, names, dates) on our products. We are not accepting commissions for new designs. Sorry!
We try to keep things simple since we'd rather be making stuff. If you have any questions, just contact us!